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Introduction

Welcome! At AurexCases, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Shipping Locations

Our products ship from multiple fulfillment locations depending on the item(s) you order. If your order contains multiple items, they may ship separately and arrive in different packages, sometimes at different times.

Order Processing Time

We work to process and ship orders as quickly as possible. Because items may ship from different locations, processing times can vary by product. We are continuing to refine our processing timelines and appreciate your patience.

Shipping Rates

We offer free shipping on all orders.

International Shipping

We ship worldwide. Delivery times vary by destination and by the item's shipping origin. Customers are responsible for any customs fees, taxes, or import duties.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your package's progress. If your order contains items from multiple locations, you may receive more than one tracking number.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at info@aurexcases.con within 7 days of the delivery date for assistance.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.