Refund policy

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Info@aurexcases.store. Returns will need to be sent back to the original shipping address. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / Non-Returnable Items
We cannot accept returns on sale items, gift cards, or personalized/custom items.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period
If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is unused and in its original packaging.

Refunds
Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be refunded automatically on your original payment method within 10 business days.

Contact Us
Email: Info@aurexcases.store
Phone: 242-446-5019
Address: 101 Mackey Street, Nassau, 00000, Bahamas